Legal, Polices & Charters Privacy Policy By submitting your details you are indicating your consent to receiving information (including email and/or mobile marketing messages) from the Paul R Salmon and their associated groups, its members and commercial partners as set out in our privacy policy below. Your privacy is important to us. This privacy policy describes the information we collect about you as a user of this website, how this information is used, and how you can opt-out of certain types of processing. In the UK, we operate and are registered in accordance with applicable data protection legislation. By using this website you are consenting to the use of your information as set out in this privacy policy. What personal information do we collect and why?We may collect personal information from you (such as your name, address, mobile number or email address) when you sign up for email newsletters or send emails to us. Please do not submit your personal information to us if you do not wish us to collect it. Data Security All information you provide to us is stored on our secure servers or in secure filing systems. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us via the internet; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. The General Data Protection Regulation (GDPR) Import Please Read If you do not wish us to have your personal data, hold your personal data or keep you must informed PRSGC, Please note due to spam we have removed email for contacting, please contact us via customers link to the left and above on this page Complaints Procedure Should learners wish to complain about any services provided by Paul R Salmon they are advised to follow the procedure stated below. In the unlikely event that learners exhaust this procedure and remain dissatisfied with the decision made by Paul R Salmon, they may take their complaint to the Paul R Salmon Management Team (SLT). It is ultimately the responsibility of the Head of Operations, Paul R Salmon to ensure that this procedure is published and accessible to all personnel, learners and any relevant third parties. However, the quality coordinators (QC) specific to each qualification are responsible for ensuring this information is fully understood by their qualification team and by the learners who commence courses/programmes in their area. Stage 1 Complaint should be made by the end of the course using the course evaluation report or if sensitive report within 24 hours of the course finished or incident occurring to All course evaluation forms must make it clear they are logging an complaint, if it does not then the complaint will not be valid. The complaint will be investigated and feedback to the learner with in 5 days. Stage 2 If the complaint outcome has not resolved the issue then initiate the paulrsalmon appeals procedure as below: Please note due to spam we have removed email for contacting complaints team or appeals team, please contact us via customers link to the left and mark email for complaints and appeals team. Appeals Procedure Stage 1 Learners wishing to appeal must do so within 5 days of receiving the disputed assessment decision and are advised to keep copies of all documents relating to the appeal. The appeal should be made to the SLT make sure you add all evidence that supports you appeal plus following information. • Name, Contact details, course details. • Reason for appeal and why you have made the appeal. • Solution you propose. The internal verifier will review the appeal and make an outcome and decision. Stage 2 Must be initiated within 3 days of receiving stage one appeal results. Make you appeal to the Senior Leadership Team Name, Contact details, course details. Reason for appeal against 1 st stage decision and why you have made the appeal. Solution you propose Stage 3 Refer to the appropriate awarding bodies appeals procedure within the time frame required. Please note due to spam we have removed email for contacting complaints team or appeals team, please contact us via customers link to the left and above and mark email for complaints and appeals team.